Shipping policy
Shipping Policy
At Premium Rug Collection, we are committed to delivering every handcrafted rug with the utmost care and professionalism. Each order is carefully inspected, securely packaged, and shipped through trusted logistics partners to ensure it reaches you in excellent condition.
Order Processing
All orders are processed after successful payment confirmation.
Most ready-to-ship orders are processed within 1–3 business days.
Custom-made or made-to-order rugs require additional production time. The estimated production and dispatch timeline will be communicated during the ordering process.
Orders are processed only on business days (Monday to Saturday, excluding public holidays).
Shipping Timeline
Estimated delivery timelines are:
- Within India: 3–10 business days (depending on location)
- International Orders: Delivery timelines vary by destination and customs clearance requirements.
Please note that these are estimated delivery times and may vary due to factors beyond our control.
Shipping Charges
Premium Rug Collection offers FREE shipping on all eligible orders within India.
There are no hidden shipping charges for eligible domestic orders. Any applicable charges for special delivery requests or remote locations, if any, will be communicated before order confirmation.
For international orders, shipping charges, customs duties, taxes, and other applicable fees may vary depending on the destination and will be communicated before shipment.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment.
Delivery Delays
While we strive to deliver every order on time, unexpected circumstances such as weather conditions, public holidays, courier delays, or other unforeseen events may occasionally affect delivery schedules.
If your shipment experiences a significant delay, our support team will assist you in tracking and resolving the issue.
Delivery Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Premium Rug Collection cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete addresses provided by the customer.
Damaged Shipments
If your order arrives with visible damage, please inspect the package before accepting delivery whenever possible.
If you receive a damaged product, please contact us within 48 hours of delivery with:
- Your order number
- Photographs of the damaged product
- Photographs of the packaging
- A brief description of the issue
Our team will review the case and arrange an appropriate resolution.
International Shipping
International customers are responsible for any customs duties, import taxes, or local government charges applicable in their destination country unless otherwise stated.
Delivery timelines may vary depending on customs clearance procedures.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: premiumrugcollection@gmail.com
Phone: +91 83568 64659