Refund policy
Premium Rug Collection – Return & Refund Policy
Return & Refund Policy
At Premium Rug Collection, we take great pride in the quality and craftsmanship of every rug we create. As our products are handcrafted and carefully inspected before dispatch, we encourage customers to review product details, dimensions, and images before placing an order.
Return Eligibility
We accept return requests for eligible ready-to-ship products within 7 days of the delivery date.
To qualify for a return, the product must:
- Be unused, unwashed, and in its original condition.
- Be returned with all original packaging, labels, and accessories.
- Show no signs of use, damage, stains, odors, or alterations.
- Be accompanied by the original proof of purchase or order confirmation.
Returns requested after the eligible period may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or made-to-order rugs.
- Personalized or specially manufactured products.
- Products damaged due to misuse, improper care, or normal wear and tear.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
- A brief description of the issue.
After verification, Premium Rug Collection will arrange a replacement, repair, or refund, depending on the nature of the issue.
Return Approval Process
All return requests must be approved by our customer support team before the product is returned.
Products returned without prior approval may not be accepted.
Return Shipping
If the return is requested for reasons other than damage, defect, or an error on our part, the customer is responsible for the return shipping charges.
If the return is approved because of:
- A damaged product
- A manufacturing defect
- An incorrect product shipped by us
Premium Rug Collection will arrange or reimburse the return shipping as applicable.
Exchanges
Exchanges are available only after approval by our customer support team and subject to stock availability.
If an exchange is approved, the returned product must meet all return eligibility conditions.
Refunds
Once the returned product is received and successfully inspected, eligible refunds will be processed within 4-7 business days to the original payment method.
Please note that the time required for the refund to reflect in your account depends on your bank or payment provider.
Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
Custom-made or personalized orders cannot be cancelled once production has begun.
Need Assistance?
For any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team.
Email: premiumrugcollection@gmail.com
Phone: +91 83568 64659